Return policy

Cancellation

We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns for personal preference reasons within 7 days after you receive the item.
To be eligible for return:
1. The curling iron must be brand new, unused, and undamaged.
2. The product must be returned in its original packaging with all original accessories intact.
3. You are required to provide product photos and valid purchase proof for return verification.
Once we receive and confirm your information, we will send you the official return address and further return instructions.
 Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customer@ecorio.pro.

Please contact our Customer service at customer@ecorio.pro to get the return address.